We offer the resources below to help you think through issues you might be facing in your work or school life.  We are happy to talk more about any of these problems or strategies.  Just call 6-6400 or email to set up a confidential meeting.

Apologies and Forgiveness

An apology is a powerful means of reconciling and restoring trust. However, sometimes even a well-intentioned apology can exacerbate a conflict. Learn more about effective apologies and the importance of forgiveness.

Mediation, Facilitation, and Shuttle Diplomacy

If you are having difficulties with a colleague, a supervisor, a supervisee, teammates, students, or anyone else in the campus community, you should consider mediation.  Mediation is a confidential and customizable process for dispute resolution and decision-making.  Pursuing mediation does not prevent you from exploring other resolution alternatives, such as grievances.  Follow the link to learn more about how mediation works.

Dealing with Supervisors

We are collecting materials on how to build a more productive relationship with your manager.  Follow the link to review what we have so far.

Supervisors’ Role in Dispute Resolution

Do you manage or supervise others?  Are you unsure about how to deal with conflict within a team or group in your unit?  Here are some tips from UO Human Resources.


What does it mean to be resilient?  Lauren Ortiz (J.D. 1998; M.S. in Conflict & Dispute Resolution, 2016) explains that being resilient does not mean being cheerful all the time, but instead describes an ability to adapt well to stressful or traumatic events.

Roommate Conflicts

If you’re having trouble tackling issues with your roommate, check out this helpful list of tips from the University of Utah, which also includes some advice for RAs.

What is Bullying?

Defining bullying, the impacts of bullying, and how to prevent bullying behaviors in the workplace. 

What is Whistleblowing?

Defining whistleblowing, resources on whistleblowing, and how to protect whistleblowers.

Coming soon, resources around:

  • Effective email
  • Restorative justice